Policies

Policies

Shipping and Handling

Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.

We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping.

We ship via Loomis, Purolator, or Canada Post within Canada. 

Allow 4–10 business days for delivery of non-backordered items within Canada.

Entire orders will be shipped together if possible.

Returns and Exchanges

All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns. Some items are final sale and not eligible for return or exchange.

The original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed, and the remaining balance will be credited to the original credit card.

Incorrect Item: If you receive an incorrect item, no extra charges will be incurred. We will replace the incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. The customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions: Return via prepaid Loomis, Purolator, or Canada Post. Insure the shipment for the full value of the purchase. Use the original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.

Sales Tax

Sales tax is charged on all orders if required by law.

Backorders Items

Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.

Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dealer Spike, LLC.

Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed to be accurate. Prices are subject to change without notice. Mistakenly posted prices and/or options on the website do not obligate us to accept those incorrect prices and/or options. We reserve the right to refuse to sell to anyone for any reason.